Last updated: October 15, 2026
This policy explains how to cancel a Devign Dentistry subscription, when charges are refunded, and how to exercise a right of withdrawal. Devign Dentistry is sold by Devign LLC (Wyoming, USA).
Every new clinic gets a 30-day free trial with no card required. If you do not choose a plan, nothing is charged and there is nothing to refund. If you add a payment method during the trial, the first charge is scheduled after the trial end date shown in the app.
On our website the Clinic Pro plan costs USD $29 per clinic per month, excluding applicable taxes, billed by Stripe to your card.
If you subscribe inside the iPhone or iPad app, the subscription is an App Store subscription billed by Apple at USD $34 per month (the price includes Apple's commission). Apple's own refund and cancellation rules apply to App Store subscriptions. A clinic is billed through one of the two channels, never both.
Website subscriptions: sign in, open Settings, and use the small link "Billing & cancellation" (also at the bottom of the Subscription page, or go straight to Billing & cancellation). Choose "Cancel at the end of the period". You can cancel at any time.
Cancelling stops the next renewal. You keep full access for your whole team until the end of the period you already paid for, and your clinic data is kept. Before that date you can undo the cancellation from the same page.
App Store subscriptions: on the iPhone or iPad, open Settings, tap your name, then Subscriptions, and cancel Devign Dentistry there. Devign cannot cancel an Apple subscription for you.
If you cannot sign in, email info@devignlb.com from the address on your account and we will cancel for you within 2 business days.
Charges are final and non-refundable, with no prorated refund or credit for the unused part of a period, except: (a) where the law requires a refund, including the right of withdrawal below; (b) a confirmed duplicate or incorrect charge; or (c) where Devign materially fails to deliver the paid service and cannot fix the problem within a reasonable time.
We decide every request individually. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.
If you are a consumer in the European Union, European Economic Area or the United Kingdom, you may withdraw from a new subscription within 14 days of subscribing, without giving a reason. Because the service starts immediately, we may deduct a proportionate amount for the days you already used it. Clinics that subscribe for their professional activity are generally not consumers, but if you believe you are entitled to withdraw, send the notice and we will assess it in good faith.
To withdraw, use the "Withdrawal (14 days)" option on Billing & cancellation, or email info@devignlb.com with your clinic name and account email. Sending the notice within the 14 days is enough to meet the deadline.
Sign in, open Billing & cancellation and use "Refunds and withdrawal". Tell us what happened and, if you can, the date and amount of the charge. We send a confirmation with a reference number and reply within 5 business days. Nothing is refunded automatically, and your subscription stays as it is until we reply.
App Store subscriptions: refunds are decided by Apple. Request one at reportaproblem.apple.com.
Please contact us before disputing a charge with your bank so we can fix it quickly. Contact: info@devignlb.com · Devign LLC, 5830 E 2nd St, Ste 7000 #23016, Casper, WY 82609, USA.
See also: Terms · Privacy · Billing & cancellation